frequently asked questions
frequently asked questions
how do i use my textbook scholarship when purchasing online?
when filling out the customer information fields, be sure to include the student id in the required student info box. this information will allow us to ensure that the appropriate account is charged, and will allow for processing your order with the textbook scholarship. we will first apply the available balance from the textbook scholarship, and any remaining balance will then be charged to the respective student account.
why is the charge against my account different than the amount i was previously quoted?
the charge against your account reflects the maximum possible purchase price for all the items selected (typically, the price for a new edition). this ensures that we will be able to provide each item, in the event that a rental or used copy is not available.
can i order my books online?
yes. you can order online and have your books shipped to your home. eligible students can use the textbook award when ordering online. (the textbook award cannot be used towards shipping charges.)
what is complete digital access?
in brief, it is a digital textbook option designed in collaboration with the bookstore, your teacher and the publisher to offer you a course material that is available to you on the first day of class at a savings compared to the physical textbook. find out more here.
what are the benefits of purchasing books in the bookstore?
students purchasing their books in the bookstore will have more options and greater cost savings that can’t be offered online. bookstore staff members can ensure accuracy when it comes to matching your purchases to your schedule so you know you are getting the exact books you need for your class. in the store you have access to new, used, rental and e-books.
how can i make sure i have enough money for my textbooks?
in order to determine what the maximum cost would be for your course materials, we recommend totaling the value of all your required textbooks at the new textbook price listed. remember to include the 7.5% sales tax when determining your total cost.
what if the cost of my textbooks exceeds the value of my textbook scholarship?
the bookstore accepts many forms of payment including all major credit cards, flyer express, cash and check.
what if i prefer to order my textbooks now rather than waiting until i arrive on campus?
order your textbooks online any time and have your order shipped to your home address. the bookstore is not able to ship to on-campus residence halls. orders that have a campus address as the shipping address will be canceled, and the student will need to purchase his or her books in-store.
what are some of the benefits of shopping at the ud bookstore?
when you purchase your books at the ud bookstore, we can help you get the right mix of course materials for your specific schedule with the most savings. our staff can help you find used books, rental books and e-books when they are available. we are here to make sure all of your questions are answered.
are there times when the ud bookstore will be less crowded?
what is the ud bookstore’s return policy for textbooks?
view our return and refund policies.
i dropped a class. what do i do?
bring your book to the bookstore, along with your student id. we will verify your dropped course in banner and refund your purchase. we can also help you get the books that you need for your new class.
what is the benefit of using flyer express at the ud bookstore?
the greatest benefit is ease of use. flyer express can be used to purchase both textbooks and general merchandise at the ud bookstore. if you need to return an item, the refunded amount will show up on your flyer card right away. with a credit card, receiving your credit can take several days. putting money on your flyer card is easy. parents can also put money on the flyer card online.
how can i find out my textbook award balance?
present your student id to a sales associate at the register, and the sales associate can provide you with your balance. your balance is also recorded at the bottom of your receipt.
how do i get my class schedule?
log in to porches and go to the flyer first (academics) tab. under “registration tools” choose student schedule and select the semester/term. you can also bring your student id to the second floor of the ud bookstore in the textbook department. we will scan your card and print a copy of the book list for your scheduled classes.
how do i rent my textbooks?
rental prices are displayed on the shelf tags for each course in the textbook department. rental prices are also available at the register during check-out. student id is required for all textbook rentals, including textbook scholarship purchases. your student account is charged in the event that the rental is not returned by the posted due date.
rental books are a great cost savings option, but they are not always the best option. if you are taking a continuation course (a course that you take for more than one semester like chemistry or calculus), purchasing the book may be cheaper since you would likely need to rent the book twice (once for each semester).